Compliments & Complaints

Transpiral is committed to protecting your privacy. We collect and handle personal information that you provide on this form for investigating and responding to your complaint, compliment or feedback.

Transpiral will only use your information in accordance with relevant privacy and other laws. For us to provide the best possible service, we may need to share your personal information with others, such as advocacy or health-related organisations or businesses, to assist with any concerns identified.

Please be advised that Transpiral may use and publish compliments to promote our services. No personal or identifying information will be used. If you do not want your compliment to be published, please let us know.

If you choose to remain anonymous, Transpiral may be unable to respond to your complaint, compliment or feedback.

If you wish to contact Transpiral about the information that you provide on this form, please call 0408 333 831 or email hello@transpiral.com.au.

You also have the right to access your information and seek its correction under the Freedom of Information Act 1982. For information about making a Freedom of Information (FOI) application, please contact the Office of the Australian Information Commissioner on 1300 363 992.

You can also give feedback to the NDIS Commission. They take feedback or complaints about services that you are not happy with. You can call them on 1800 035 544. Or you can call the National Relay Service and ask for 1800 035 544. You can also lodge a complaint online here. You can also call the NDIA on 1800 800 110.